What is Operational Excellence?

It’s about improving your operations to add more value for your customer, reduce your costs to increase your profit margins

Take a look at the Positive Jaws chart below.

Positive JawsYou can see that over time turnover (or levels of service) is increasing, whilst product/service delivery costs are reducing.

The gap between the two lines is the profit margin (or value add) of your operation.

The aim of Operational Excellence is to continually improve your operation to maximise your profit margins – today and in the future

Maximise the gap and get in front of your competition by making your operations the competitive advantage

 Operational Excellence topics are:-

  • Lean
  • Six Sigma
  • People Leadership / Followership
  • Problem solving – striving for ‘root-cause’

 

 

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Operations Excellence – finding your way