3. Create Flow

The previous two steps were intended to define the aims and current state of your existing process.

In a perfect world – delivering a service or making a product for your customer would happen instantaneously.  It would just ‘appear’ without any work – as if by magic.MagicPic

However, in the real world time, distance, availability, skill, and resource constrain a process.  This actually means that we have to work hard to give the customer what they want, and are prepared to pay for (See 1. Identify Value).

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So the aim in any Lean operation is to make the process steps to delivery your value (product or service) as joined-up and rapid as possible.  This is the Positive Jaws in action.

In other words we strive to allow a process to flow like a river moving from one value adding step to another.  The various steps to provide service should link together seamlessly, in tight sequence, without delay – so the process will flow smoothly.

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You achieve this by identifying the  non-value adding activities and then slowly but surely, reducing, minimising or eliminating them.

It’s as simple as that! 

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Operations Excellence – finding your way