It is vital to understand the full end-to-end process starting with the customer. This is simply so that you can understand what you are working with and make improvements.
The full end-to-end process is called the Value Stream is defined as…
By understanding the value stream you can identify the value adding steps and then the non-value adding and waste steps.
This is gives you the opportunity to minimise or eliminate non-value adding and waste steps and optimise value adding steps
You can use procedures, process mapping or value stream mapping to flag value, non-value adding and waste activities
For each steps you must critically ask:-
- Does the step / process add value?
- Is the step / process capable?
- Is the step / process available?
- Is the step / process flexible?
Once you have drawn up the existing position you are in a great position to identify waste and plan to progress towards a future state that…
- Optimises Value
- Minimises non-value-add
- Minimises or eliminates where possible, waste